We want you to be happy with Fomli. This Refund Policy explains when and how you can get your money back for a paid plan. It forms part of our Terms of Service.
1. Who handles your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your payment, invoice and any refund are processed by Paddle on our behalf. Paddle's Checkout Buyer Terms also apply to your purchase.
2. 14-day money-back guarantee
You can request a full refund of any subscription payment, whether it is your first payment or a renewal, monthly or yearly, within 14 days of the date of that payment, for any reason. We do not ask you to explain why.
3. How to request a refund
You can request a refund in either of these ways:
- Through Paddle: visit paddle.net, look up your order using the email address on your receipt, and request a refund; or
- Through us: email contact@evolon.studio with the email address on your receipt and your order number (shown on the receipt). We will arrange the refund with Paddle.
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days. Refunds are made in the currency of the original payment; we are not responsible for exchange-rate differences or fees charged by your bank.
4. What happens to your workspace
When a subscription payment is refunded, the related subscription is cancelled and your workspace returns to the free plan from the date of the refund. Your forms and responses are not deleted, but features and limits of the free plan then apply. For example, premium designs revert to the default design, and accepting new responses may pause if the workspace is over the free plan's limits.
5. Cancelling a subscription
You can cancel at any time from the Billing page in Fomli or through Paddle. After you cancel, you will not be charged again, and your paid plan stays active until the end of the period you have already paid for. Outside the 14-day window in section 2, we do not provide refunds or credits for partial billing periods or unused time, except where required by law.
6. Plan changes
If you upgrade, Paddle charges a prorated amount for the rest of the current billing period. If you downgrade, the change takes effect at the end of the current period. The 14-day guarantee in section 2 applies to each payment, including prorated upgrade charges.
7. Refusals
We may decline a refund request where there is clear evidence of fraud or abuse of this policy, for example repeated purchase-and-refund cycles intended to obtain the paid features without paying.
8. Chargebacks
If you believe you were charged in error, please contact us or Paddle first so that we can resolve it quickly. Raising a chargeback with your bank for a charge we would have refunded may delay the outcome.
9. Your statutory rights
This policy does not affect any rights you have under the consumer protection laws of the country where you live. If those laws give you additional or more favourable rights, those rights apply.
10. Contact us
Evolon Studio Pvt Ltd (Evolon Studio)
Sinaf, Dhoodigan, Gn. Fuvahmulah
Republic of Maldives
Company registration number: C42552026
Phone: +960 9677417
Email: contact@evolon.studio
Website: evolon.studio